Arit of Africa Limited is a worldclass IT Systems Integrator and ICT Infrastructure Solutions Provider established over four decades ago with specialty in the deployment of highend IT systems, solutions and services.
We are recruiting to fill the position below:
Job Position: Technical Support Officer – Entry Level
Job Location: Lagos
Requirements
BSc in Computer Science
Stakeholder Management skills
Customer service skills
Effective technical support skills
Proficient with Microsoft Office tools
Proficient with Typo3, Team Viewer and other technical support tools
Minimum of 2-years IT sales experience
Good presentation skills
Good communication skills
Good people management skills
Effective time and process management skills
Responsibilities
Responding to support tickets from clients and colleagues within agreed Service Level Agreements
Resolving support tickets in a fast and professional manner
Keeping support requester updated on the progress of resolving their support ticket
Actively comment your work for each support query and forwarding SLA quotations to clients and accounts department for effective billing
Method of Application
Interested and qualified candidates should send their CV to: careers@aritofafrica.com using the Job Title as subject of the email.
