Daily Independent in 2013 reported that no GSM network operator in Nigeria has ever recorded a deficit in their balance sheet since inception. MTN and the others. This is quite impressive when looked at from the network providers’ perspectives. However, it’s expected that as these firms grow in revenue and profit, it should also reflect in the salary structure of its workers. Particularly the Call Centers Agents that are saddled with the lion’s share of the herculean responsibilities of attending to millions of Nigerians daily.
Recent findings however, has perhaps shown that the salary structure of some of these network providers is not commensurate to efforts put in by some of its staff. This is taking into consideration the fact that, with the figures recorded by the network providers yearly, one may not help but think that anyone that works in any of these telecom companies must be killing it with a fat salary running into multiples of millions. But this is not the case of contract graduate workers that make up most of what’s popularly known as Call Center Agents.
Recent rise in outsourcing has made these contract staff to work more and seem to earn less. The idea about outsourcing these low level staff is simply to cut costs. And the impact of this move is so huge considering the fact that these call centers remain the first point of call for most of the new graduate entrants in the sector.
The Call Center Agents however do receive bonuses, loads of free phone credits and medicals, yet the benefits offered them by the companies are not anywhere near what the full time staff, even in the not so high cadres, enjoy.
From research, the salary structure of the following network providers are thus as follows;
MTN Nigeria
MTN is a South Africa-based multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN Nigeria is part of the MTN Group, Africa’s leading cellular telecommunications company.
Here is its salary structure per month below;
Contract Staff earns from #45,000
Entry Level Staff earns from #80,000
Specialist earns from #390,000
Managerial Personnel receives from #775,000
Globacom Nigeria
Globacom Limited (GLO) is a privately owned Nigerian multinational telecommunications company headquartered in Lagos, Nigeria. GLO started operations on 29 August 2003. It currently operates in four countries in West Africa, namely Nigeria, Republic of Benin, Ghana and Côte d’Ivoire. The company has employed more than 3000 people worldwide.
Here is its salary structure per month below;
Contract Staff earns from #56,000
Entry Level Staff earns from #90,000
Specialist earns from #370,000
Managerial Personnel receives from #687,500
9Mobile Nigeria
Emerging Markets Telecommunication Services Limited (EMTS), which previously traded as ‘Etisalat Nigeria’, now 9mobile, is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007.
Here is its salary structure per month below;
Contract Staff earns from #50,000 to #70,000
Entry Level Staff earns from #141,000
Specialist earns from #616,000
Managerial Personnel receives from #1,180,000
Airtel Nigeria
Airtel Nigeria is a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group. It is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
Here is its salary structure per month below;
Contract Staff earns from #70,000 to #80,000
Entry Level Staff earns from #152,000 – #166,000
Specialist earns from #450,000
Managerial Personnel #N/A
Conclusion
One interesting thing about the way these leading telecom companies in Nigeria pay their workers is the fact that two employees hardly earn the same amount, even when they’re at the same level and in the same department. Some of the employees said that location, individual performance, and negotiation skills are some the factors that cause the differences in their pay package.
Source: Mysalaryscale
