Nigeria’s first digital insurance platform- AutoGenius, today announced the launch of a new product feature- an AI Bot, the first in Nigeria’s Insurance space.
The AI bot allows subscribers and prospects to get instant access to insurance products and carry out activities such as Insurance purchase, plan renewal, product information, and access to a customer experience officer with the help of the personalized insurance assistant- Alex.
Designed to reduce human interaction in an era of social distancing and to aid convenience for Nigerians, the personalized bot will kick off with access to WellnessGenius product, Flexicare; the health insurance plan that gives subscribers access to over 500 hospitals Nationwide for only 1600/month. The flexicare plan covers primary and secondary healthcare to a tune of 1 million Naira in health bills covered annually.
Alex enables Individuals to purchase the flexicare health insurance plan for themselves, employees, family, and loved ones without leaving their homes, queuing, or filling long forms.
The Insurance assistant is a revolutionary feature in the insurance sector that would help every day Nigerians get the needed assistance they require in real time and with utmost convenience and privacy.
Once prompted, Alex will initiate health insurance transactions for the benefit of the customer.
According to Adebowale Banjo, General Manager at AutoGenius;
“We’re constantly looking at ways to improve people’s lives and to help them get back on their feet during crisis either through our innovative and flexible insurance plans or ease of service delivery.
The introduction of the AI Bot will assist subscribers in accessing their favorite flexicare healthcare services in as little time as possible. Individuals can purchase and renew their health insurance plans, schedule consultation with a Doctor, complete with the option of picking up medication from the closest pharmacy and all this is as easy as texting “hello””
The Bot can be accessed on Whatsapp and Telegram by sending a message to +234 808 818 8002 and following the prompt.
A new set of features will be enabled soon to accommodate other insurance products.
This is another first from Nigeria’s first digital insurance platform, a welcome development in the insurance industry and the health sector.
Source: techpoint
