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Ikeja Electric Upgrades App, Promises To Improve Services

The Ikeja Electric Plc (IE) has upgraded its IE Mobile App. It is a multi-functional app designed to allow customers make enquiries, check and pay bills, report/resolve complaints, and promptly contact customer care representatives. It also offers live chat and account management functions.

The Chief Executive Officer (CEO), Ikeja Electric, Folake Soetan, said: “The latest IE Mobile App is a demonstration that company is forward-thinking, innovative and customer-centric. We are a vibrant brand. We are bold and excited to always aim for greatness in order to bring development to the power sector. We dare to consistently improve our services in order to improve customer experience and achieve better results.

“As a company, we are pleased to present this latest version of IE Mobile App to our customers across the network thereby giving them seamless access to our services with convenience and at the same time enriching their experience. This is a testament that the Management and Staff of Ikeja Electric continuously yearn to deliver quality services and ensure direct access to us through various channels in line with our mantra, Customer first; Technology now. It is a mobile app positioned as a one-stop shop for customers to interact with Ikeja Electric for prompt responses,” she said, adding that the initiative is part of IE’s goal was to continue to use technology in delivery of quality customer experience.

The app is expected to further strengthen Ikeja Electric’s position in the power sector as a pioneer in providing solutions for customer satisfaction, as well as creating value and exceptional service delivery.

Unregistered customers within IE network can also use IE Mobile App to access information and resolve complaints without visiting IE office.

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Source: The Natiojn

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