The Ikeja Electric Plc (IE) has upgraded its IE Mobile App. It is a multi-functional app designed to allow customers make enquiries, check and pay bills, report/resolve complaints, and promptly contact customer care representatives. It also offers live chat and account management functions.
“As a company, we are pleased to present this latest version of IE Mobile App to our customers across the network thereby giving them seamless access to our services with convenience and at the same time enriching their experience. This is a testament that the Management and Staff of Ikeja Electric continuously yearn to deliver quality services and ensure direct access to us through various channels in line with our mantra, Customer first; Technology now. It is a mobile app positioned as a one-stop shop for customers to interact with Ikeja Electric for prompt responses,” she said, adding that the initiative is part of IE’s goal was to continue to use technology in delivery of quality customer experience.
Unregistered customers within IE network can also use IE Mobile App to access information and resolve complaints without visiting IE office.
Source: The Natiojn