QuickCheck is seeking to hire a Customer Support and Credit Collections Officer to join its team in Lagos. Through data science and a smartphone app
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Customer Care
Location: Ilupeju, Lagos
Employment Type: Full Time
Level: Entry Level
Responsibilities for this Role Include
- Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment
- To embrace the challenge of minimizing loss resulting from non-payment of loans
- Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required
- At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, … via phone, e-mail, social media
- To provide feedback on collection activities for policy changes
Your Profile
- You are a young professional, with high ambitions and desire to learn
- You have an innate drive for exploring different options for reaching results
- You love technology: familiar with the internet, mobile apps, Android phones, e-mail, social media
- You can handle multi-tasking and high pressure by prioritizing your work
- You are an excellent communicator, with strong negotiation skills
- You can speak English Language fluently (However ability to speak Hausa language is an added advantage)
- Previous experience in credit collection or customer support with the use of CRM gives you an advantage
Benefits and Perks
- Be part of an international team
- We are a young team of entrepreneurs who want to make things happen
- Pension and health insurance schemes
- Flexible working hours
- Possibility of remote working depending on your role.
Apply here
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