BlueSlip invest / partner and grow international business in African market with a focus on west Africa.
We are recruiting to fill the position of:
Student Support Executive
- Job Type: Full Time
- Qualification: BA/BSc/HND MBA/MSc/MA
- Experience: 5 – 7 years
- Location: Lagos
- Job Field: Customer Care
- Deadline: 28 February, 2020
Job Description
Purpose:
- To provide an effective and customer – focused frontline support service to students.
- To deliver efficient and professional information, advice and support to meet the needs of students on academic issues.
- To provide a seamless referral service to specialist services.
Responsibilties
- Provide a frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified, to ensure that the necessary referrals are made efficiently and professionally.
- Identify important or urgent issues and ensure that they are escalated appropriately to the relevant units.
- Provide information, advice and support to students on academic issues through structured sessions and informal drop ins.
- Efficiently assess the student’s need, to enable appropriate onward referrals and make recommendations for ongoing support.
- Maintain appropriate records and management information statistics in relation to the school, and facilitate information sharing to ensure effective service delivery.
- Prepare and disseminate a range of information and guidance materials, workshops and events for students including: face – to – face, telephone, paper and online.
- Develop appropriate and effective ways of communicating with students.
- Maintain a working knowledge and understanding of policies, issues and legislation relating academic issues.
- Collect and review feedback from students by appropriate means, as part of the continuous quality improvement plan.
Qualifications
- B.Sc in any social science field or related course
- MBA is compulsory and advantageous
- A Female is preferred.
Experience:
- Cognate work experience of 5 -7 years.
- Experience of delivering high-quality customer services, with the demonstration of a strong understanding of how to respond to differing stakeholders’ needs.
- Experience of developing good working relationships (e.g. partnerships) with colleagues from different parts of a company, showing understanding of the interdependencies that affect the work of other staff / teams in the organisation.
Skills & Abilities:
- Ability to prioritise workloads in the face of conflicting demands, using own judgment to ensure the work is completed to time and deadline.
- Evidence of ability to provide a high level of all of the following: professional judgment, confidentiality, diplomacy, cultural awareness and sensitivity, when liaising with staff, students and other key stakeholders.
- The postholder must have an appreciation and general understanding of the Data Protection Act, Safeguarding legislation, the Equality Act and Codes of Ethics for confidentiality.
- The Ability to work within a team.
- Candidates should be self – starters, have energy and enthusiasm for education and an educational environment and be able to work with a wide range of people, often under pressure.
Method of Application
Interested and qualified candidates should send their CV to: jobs@bluesliplimited.com using the “Job Title” as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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