New research suggests that patients are more likely to discuss certain health conditions such as sexually transmitted infections (STIs) with an AI chatbot than with a GP (general practitioner, Doctor).
The researchers said the study shows there is a place for artificial-intelligence-powered chatbots, particularly when the health issue involves the disclosure of personal information that is challenging.
But the research team warned that the healthcare sector also needs to recognise the limitations of such technology and only use it in certain scenarios.
According to the research team, chatbots had become increasingly common in recent years within primary care, as AI technology had improved. But they argued this had occurred without sufficient evidence for their feasibility and effectiveness.
“Many AI developers need to assess whether their AI-based healthcare tools such as symptoms checkers or risk calculators are acceptable interventions,” said Dr Tom Nadarzynski, a senior lecturer at the University of Westminster.
“Our research finds that patients value the opinion of healthcare professionals, therefore implementation of AI in healthcare may not be suitable in all cases, especially for serious illnesses,” he added.